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FAQ

Fragrances always fade on me, what should I do?

The longevity of a fragrance’s lasting power depends on its profile. It would bedetermined on the raw materials used. However, spraying it on naked skinand on your clothes (cotton most especially) would help. Another trick that a master perfumer from Spain taught us was to spray it in front of you thenwalk through it.

How can I keep my fragrance for as long as possible without losing its original character?

We live in a country where it’s very humid and this affects the perfume. Just like most beauty products, keeping it away from direct sunlight and in a  
dark place would help keep its original character.

How can I keep my fragrance for as long as possible without losing its original character?

We live in a country where it’s very humid and this affects the perfume. Just like most beauty products, keeping it away from direct sunlight and in a  
dark place would help keep its original character.

How do you choose your fragrance?

Choosing your fragrance is a very personal process. There’s no right or wrong one. Just remember that it takes a lot of trial and error to find the scent that very much describes you.

I can no longer smell my fragrance when I’ve been using it for a long time. Whatshould I do?

Don’t fret! It doesn’t mean that your fragrance has lost its scent, it just means that you’re saturated because you’ve continued to use it for a very long time. Youdon’t have to change it, just reapply a bit more and you’ll start to appreciate it all over again. 

What is the difference between parfum, eau de parfum and eau de toilette?

The only difference between these three is the dosage of fragrance you put inthe mixture. For parfum, it can range anywhere from 15­40% and that’s where our perfumes fall under. For eau du parfum, it ranges from 15­20% and lastly for eau de toilette, it will have 5­15%

Where and how should I apply my fragrance?

The fun thing about perfumes is that you don’t have to take it so seriously. It is an essential step in one’s beauty regimen and it is purely up to you where you want to apply this. The most important is to do so on clean naked skin to make it more effective. Have fun! Apply it in as much parts of your body as you please!

I want to have my perfumes customized, what should I do?

Just send us an email at vvandcoph@gmail.com and we'll do the rest. Psst! It's free shipping!

What packaging is available?

We have specially curated a packaging for the perfume bottles. Not only to make sure it is secure during transit from the VV&Co head office to your home but to make you feel that you’re receiving a gift made for you. We hope you love it as much as we do

What delivery options are available?

Of course for your convenience, it will be delivered straight to the address you have inputed. However, we are giving you the option to pick it up at LBC stores nearest to you.

What are my payment options?

We accept all major credit cards, bank deposit and cash on delivery.

Is it safe to use my credit card?

The safety of your credit card details is an utmost concern. We’ve made sure to choose a payment system that promises this.

When will my card be charged?

As soon as you click pay now, your credit card will be processed and charged. Don’t worry, we’re giving you 2 chances to think about it but we know you deserve this

How do I contact VV&Co about my order?

You can drop us a letter at vvandcoph@gmail.com and we'll reply as soon as we can

What if I think my order is lost?

We’ll help you keep track of it, don’t worry! Just email us at vvandcoph@gmail.com and we’ll take care of your concern.

How can I cancel my order?

Unless you were mistakenly charged twice by our payment system, unfortunately, you cannot cancel your order anymore.

Can I change my credit card information and delivery address after placing an order?

We give you the option to save the last information you’ve given on the last order to make your life easier. We know how tedious it can be to keep typing the same thing over and over again. But if you want to delver somewhere else or use  another credit ala Confessions of a Shopaholic, of course, not a problem! We feel ya, girl. We know you deserve this. <3 

Privacy Policy

VV and Co. (“we”, “us”, “our”) respects the privacy of our Users (“you”, “your”, “yours”, “Users”). Please read on to learn what information we collect from you and how we use that information. By using or accessing www.vvandcoph.com (the “Service”), you acknowledge that you have read, understood and agree to be bound by all the terms of this Privacy Policy.

  • What information does VV and Co. collect?
  • Will VV and Co. share information it collects?
  • Is Personal Information About Me Secure?
  • What Choices Do I Have?
  • Contact Us

 

What information does VV and Co. collect?

We collect various types of personal information from our Users. Personal information refers to information by which you can be identified. We may use this information to, among other things, personalize and improve our services, allow our users to register as a member, contact Users, fulfill your order requests for products, analyze how Users use the Service, or as otherwise indicated in this Privacy policy. We may share certain types of Personal Information with third parties. We collect the following types of information:

 

A. Personal Information

  • We receive and store any information you knowingly provide us. We collect Personal Information such as your name, username, email address, mobile phone number, shipping address and the email addresses of your friends (which VV and Co. will use only for the purposes of inviting your friends to use the Service). We may also collect your shopping behavior and preferences, and maintain a record of the purchases and transactions you make on our web site. If you register as a member using your Facebook account, you understand that some of your information may be transmitted into your VV and Co. account from your Facebook account.

 

B. Non-Personal Information

  • Non-Personal Information is defined as information that does not identify a specific User. As is true for most web sites, we automatically receive and record information on our server log files from your browser including your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), URLs that refer visitors to the web site, operating system, general geographic location, date and time stamp and cookie information.
  • A “cookie” is a small text file stored on a User’s computer or other Internet-connected device which contains information about the User. We use cookies to save you time while browsing and shopping on VV and Co. and help us better understand shopping behavior, with the purpose of providing a customized shopping experience. Cookies also tell us which pages in our web site people have visited and by how many people. We also collect information by use of “web beacons,” also known as an Internet tag, pixel tag or clear GIF, to track your use of our web site pages and promotions, or we may allow third party service providers to use these on our behalf. Web beacons are tiny graphic images placed on certain pages on our web site or emails that allow us to determine whether you have performed a specific action. We may also use third-party website analytics tools (such as Google) to collect information. VV and Co. treats information collected by cookies, web beacons and third-party website analytics tools as Non-Personal information.

 

Will VV and Co. share information it collects?

 

We will not rent, sell nor disclose your Personal Information with other parties except only as described below:

 

A. We may share your information with VV and Co. Merchants

  • Some circumstances call for us to share some of your Personal Information with VV and Co. merchants. For example, we may share with VV and Co. merchants information to fulfill your orders as well as aid in post-purchase requests like responding to your questions and comments and facilitating returns and exchanges. This means that a VV and Co. merchant may communicate with you directly should they choose to do so. We specifically disclaim any responsibility or liability for the actions of such VV and Co. merchant.

B. We may share your information with Third Party Service Providers

  • We employ other companies as authorized third party providers to perform a function or provide services for you on our behalf. For example, we may share Personal Information to third party service providers to fulfill orders, deliver packages, send postal mail or electronic mail, administer contests or sweepstakes, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot and provide customer service. We will only share your Personal Information to the extent that we deem it necessary or related to such transaction or service. The use of Personal Information by such parties is governed by their privacy policies and is not subject to our control.

C. We may share your information for our protection and protection of others

  • We reserve the right to release Personal Information about you if we are required to do so by law; in compliance with a judicial proceeding, court order or legal process; to enforce or apply this Privacy Policy, our Website Terms and Conditions or other agreements; or if we deem it necessary to protect the rights, property or safety of VV and CO., our employees, our Users, or others. We may disclose information to companies and organizations for fraud protection.

 

Is Personal Information About Me Secure?

VV and Co. takes extra measures to protect the security of your Personal Information. You can access your Personal Information on our web site through your account, which is protected by a password. This password is encrypted. To keep your Personal Information secure, we recommend that you do not share your password with any individual. If you registered for an account via Facebook, you may have additional or different sign-in protections through Facebook.

Additional measures are in place to ensure the security of your Personal Information. Your Personal Information is stored on a secure server that only selected personnel and contractors have access to. We encrypt certain sensitive information, such as credit card information, using Secure Socket Layer (SSL) technology to ensure that your Personal Information is safe as it is transmitted to us.

We strive to protect the privacy of our Users and their Personal Information, but no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. We cannot guarantee the complete security of information transmitted to or from our web site, and are not responsible for the actions of third parties that may receive such information.

 

What Choices Do I Have?

You can always opt not to disclose information to us. Please take note, however, that we require some information for you to engage in some activities and access certain features on the web site. We will send you emails related to your transaction (“Transactional Emails”). You cannot opt out of Transactional Emails. We will also send you emails in conjunction with our products and promotional offers (“Promotional Emails”). You can opt out of Promotional Emails by changing your account settings, clicking on the Unsubscribe button contained in the email or sending an email to vvandcoph@gmail..com.

 

Contact Us

Got questions? You’ll find answers in our FAQs page. If you want to reach out, feel free to email us.